Customer Service / General Information
Shopping at Pocsports.com
Shopping directly at Pocsports.com is a convenient service for our customers. We’re open 24/7 for you to find your favorite items. The full line from every collection will be made available as soon as they arrive at POC. When you receive your package you can try your gear in the privacy of your own home and we have a 14-day return period if you need to send something back for a full refund. We operate Monday to Friday 9am - 5pm ( Working days) and not on public holidays.
Finding your products
You can find products in different ways. One way is to navigate through our styled looks, which you will find by clicking the buttons at the top of the page. If you click an image, you can see enlarged images, as well as lists of the items included in the style. Click on each name to purchase it online. Note that not all styles in will be available at all times.
Another way to find products is by clicking the Search Products button in the top right of the page. From there, you can find items in different categories or by using a free text searchfield. When you find an item you like, just click on in to get more information in a product window and to add it to your shopping bag. This is done by clicking the Add to Shopping Bag-button. Your order will not be placed until you proceed to checkout for confirmation and payment.
Sign in or Register
Once your order is placed
Once your order has been placed, it will be processed within two business days at POC´s distribution center in NL, or in Salt Lake City for NA. Shipping takes between 2 and 7 days depending on where in the world you are located. Please refer to our shipping section for more details regarding this. POC operates Monday to Friday and not on public holidays. When your order is placed we will send you a preliminary confirmation. Once your package is shipped we will send you an email with final confirmation and instructions on how to track and collect it.
Collecting International Orders
POC delivers within EU and to North America (USA and Canada).
EU orders are shipped with UPS. North American orders are shipped with Ground shipping only. POC can not offer express delivery. Please note that the goods cannot be left to you without a signature and that the couriers ususally operate between 08.00-17.00 (8am-5pm) business days.
Shipping costs will be added to your order and displayed at checkout.
POC delivers to the following countries within EU
Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Croatia, Denmark, Estonia, Finland, France, Germany, Greece Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania Slovakia, Slovenia, Spain, Sweden, United Kingdom
Shipping costs will not be refunded for uncollected items.
All orders are fully traceble at our website. You can keep track of your order all the way through the delivery process.
Sign in to your account to get latest shipping status, sign into your account and click ”My orders” and fill in the tracking number for information about your shipment status.
If you are shopping from outside of Sweden, you will be able to track your shipment from our website. That way you will always be able to see where it is. Due to courier restrictions and the risk of credit card fraud we cannot deliver to PO Boxes. If you wish to send products to more than one address, please place one order for each address. You will be charged for shipping on each order. Find full information about shipping in our Terms and Conditions.
Returns & Exchanges
During 14 days following the delivery of your order, you may request the exchange or refund of items.
The order must be returned to us in perfect condition in the original packaging and accompanied by the original invoice. Returns will only be accepted if labels and original packaging are fully intact. POC cannot accept returns where labels have been removed. Shipping charges on returned merchandise are at the customer's expense. POC will not charge additional shipping on exchanges.
Refunds for returned merchandise will be made within two weeks of the return of the product, to the original purchaser’s credit card. Items bought at the POC web shop cannot be exchanged or refunded at our stores. All exchanges are subject to availability.
Returns & Refunds North America
POC will take back any product purchased within 14 days from our website. To get your return started, please call Customer Service at 801-365-5550 to obtain a Return Authorization (RA) number. We also ask that all items be returned in perfect condition with original packaging and tags still attached. Shipping charges on returned merchandise are at the customer’s expense. Once the product has been received back to us, please allow 2 weeks for the refund to credit back to your bank account.
How to proceed with a return
Please contact email@example.com for how to proceed with your return.
Remember to state your order number. Also clarify which items you are sending back, and why you wish to return them.
POC Sweden AB warrants that the product is free of manufacturing defects in material and workmanship when it is delivered to our dealers. Unless otherwise stipulated by local law, this warranty is limited to one year from the date of purchase and is limited to the original purchaser. This warranty does not apply in the event of abuse, negligence, carelessness or modification, or if the product is used in any way other than is intended. Nor is any attempted repair or replacement with any part or accessory other than original POC parts and products covered by the terms of this warranty.
This warranty takes precedence over any other agreements or warranties, general or special, expressed or implied and no representative or person is authorized to assume liability on behalf of POC in connection with the sale or use of this product. POC makes no other expressed warrantees or guarantees, except as otherwise specifically stated. POC waives all responsibility for any third party for consequences that might result from the use or handling of any POC product by any person.
General Terms & Conditions
These terms regulate all users of Pocsports.com. They will be valid for all your future transactions with POC and visits to pocsports.com. POC reserves the right to revise these terms and conditions. The date of the latest update is found at the end of the Terms and Conditions. Users are responsible for keeping themselves updated with such changes.
We do not guarantee that all the items available at the Pocsports.com web shop are in stock at the time of your order. In the case of incorrect stock balance affecting your order we will contact you shortly by phone or by e-mail. POC cannot warrant that the content of Pocsports.com is at all time free of inaccuracies or typographical errors. Neither can we guarantee that all information is up-to-date. POC may at any time change the content of the site.
Though POC´s strives to always display the correct texts, images and pricing in the site and web shop, errors can occur. If you have been charged the wrong amount when shopping from the web shop, we will give you the option of placing a new order with the correct price or canceling your order. If we are unable to get in touch with you, your order will be automatically cancelled.
Part of the services rendered through Pocsports.com are performed by outside organizations. In situations where POC act as an agent for such services, we cannot be held responsible for any errors resulting from their activities. POC cannot be held responsible for any damage caused from using the site or for that matter not being able to use the site. POC cannot guarantee a problem-free uninterrupted and secure access to the web site.
Copyright Permission Notice
Copyright in the documents (including, without limitation, the trade marks of POC, logos, graphics, text, photos, designs, logos, icons, images, data and software) provided in this web site are owned by or licensed to POC and it’s affiliates.
Among the POC trademarks are POC Lab, POC Mag, POCito, POC race, WO, POCski and POC Aid.
POC may in the Terms and Conditions be referred to as ‘us’. You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this Copyright Permission Notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, retransmit or otherwise distribute the material to others without prior written consent from POC Sweden AB. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied. For press inquiries, please view our contact pages.
Our trademarks include the POC name and logo, POC Lab, POC Mag, POCito, POC race, WO, POCski and POC Aid.
(amongst others). These trade marks may be used or registered in more than one country and your use of this web site does not grant you any rights to use our trade marks.
All personal information saved at Pocsports.com will be handled with utmost care. The information that we store will not be sold or used for any purposes other than making sure you get the best service possible. It will solely be used for informing you about special offers and other marketing activities related to the different units of POC.
Your personal data may be disclosed to third parties only when it is necessary to fulfill the purposes described above. When registering to our webshop, you can choose not to receive information from POC.
If you wish to end your subscription to information from POC, send an email to Shop(at)pocsports.com stating your email address and a short description of the matter. You have the right to at any time know what information is kept about you in our systems. This information can be requested by sending an email to shop(at) pocsports.com. If the information is incomplete or incorrect, you have the right to have the information corrected or deleted. All customers paying by card are subject to validation checks. POC makes the reservation to delay any order if we suspect a further security control is needed.
POC use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. POC webshop uses the Thawte SSL Certificates to offer secure communications by encrypting all data to and from the site. When placing an order, you can immediately check the security validity by clicking the Thawte icon at checkout.
You can set your browser to notify you when a cookie is to be activated. This enables you to reject usage of this cookie or to tell your browser to erase the cookie at the end of your visit. The web shop cannot be used if you disallow cookies.
Pocsports.com may contain links to other websites beyond our control. We cannot be held responsible for content or privacy policies of such sites.
We cannot guarantee that colors in the website are fully equivalent to the items’ actual colors. This depends on the color settings of your computer and monitor.
Payment & Prices
We accept card payments by Visa, Eurocard, MasterCard and American Express. The full amount will be charged on the date of the shipment (i.e. when the package is dispatched). If your country is part of the European Union (EU), prices include Swedish VAT at 25 %. Shipping costs will be added to your order.
POC offers payment against an invoice, done in cooperation with Klarna for Sweden, FInland and Germany. They carry out a standard credit check when an order against an invoice is placed and you will then recive the invoice with your ordered package. Payment must be fulfilled within 14 days. In order to pay with invoice you just simply choose to pay with Klarna at chekout and fill in your personal records. You will instantly be informed if your aplication has been approved and we can immediatly proceed processing your order.
PayPal stores and safeguards your card and bank details, enabling you to pay online without entering your sensitive financial information every time you shop. You speed through checkout in just a few clicks, PayPal takes the payment from your card or PayPal-balance directly, and your payment details are never shared with the merchants.
Exchanges and refunds
You can return your order within 14 days upon delivery. The order must be returned to us in perfect condition accompanied by the original invoice and package. Returns will only be accepted if labels and original packaging are fully intact. POC cannot accept returns where labels have been removed. You are responsible for the shipping of returned items back to POC. Items lost in transportation will not be compensated for. Shipping charges on returned merchandise are at the customer's expense. However, POC will not charge additional shipping on exchanges.
Refunds for returned merchandise will be made within two weeks of the return of the product, to the original purchaser’s credit card. Note that additional duties and/or taxes will not be refunded. Neither will shipping costs.
For countries within the EU, VAT will be included in the refund. All exchanges are subject to availability.
Faulty items will be exchanged with the same type of product in the same size, subject to availability. Refunds for faulty items can be made within the 14-day period following delivery. Exchanges and returns can only be made as described POC instructions, which can be found at the back of your invoice. Items cannot be exchanged or refunded at our stores.
Violation of rules
POC reserves the right to seek all remedies available by law and in equity for violations of these Terms and Conditions, including the right to block access to the site. Individuals violating the restriction of password protected areas of the site may be subject to prosecution.
In case of Force Majeur, POC´s’ obligations are procrastinated. The contract between you and POC can in such cases be partially or fully terminated by yourself or by POC. A Force Majeur is the event of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, Alian attacs, UFO`s, natural disasters or similar events. POCwill under such circumstances do all we can to solve the matter for our customers as soon and entirely as possible.
All personal information saved at Pocspsorts.com will be handled with most care.
The information that we store will not be sold or used for any purposes other than making sure you get the best service possible. It will solely be used for informing you about special offers and other marketing activities related to the different units of POC. Your personal data may be disclosed to third parties only when it is necessary to fulfill the purposes described above. When registering to our webshop, you can choose not to receive information from POC. If you wish to end your subscription to information from POC, send an email to shop(at)pocsports.com stating your email address and a short description of the matter.
You have the right to at any time know what information is kept about you in our systems. This information can be requested by sending an email to shop(at)pocsports.com. If the information is incomplete or incorrect, you have the right to have the information corrected or deleted.
All customers paying by card are subject to validation checks. POC reserves the right to delay any order if we suspect a further security control is needed.