Where are you located?
POC operates from the POC´s warehouse i Borås in Sweden.

How can I contact you?
You can reach us by email at shopatpocsports.com
Email is our preferred way of communication and you will in most cases get quicker service by sending us an email since we don’t have staff sitting by the phone at all times.

What is the status of my order?
Orders to destinations outside of Sweden can be tracked on our website. Sign in to your account and click on ”My Profile”. Locate your order and click on the tracking number for updated information from UPS about the status of your shipment. Orders within Sweden cannot be tracked online at this time.

How much is shipping?
The cost of shipping your items is subject to where the items are sent. View the POC shipping charge table. Except from those differences, orders to countries outside of the EU may be subject to additional costs. The next section ”Do I have to pay extra duties and taxes” tells you more about this. You can also read more about shipping in our Customer Service section under ”Shipping”.

Do I have to pay extra duties and taxes?
Orders to countries outside the European Union (EU) may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. On orders to countries outside of the EU, we cannot predict what your particular charges may be. These additional charges must be rendered by you in order for your package to clear customs. Please contact your local customs office for more information. Find complete information about prices in our Terms and Conditions.

What size do I have?
Our size chart together with ”fitting guides” on all product pages will help you find the right size for your gear.
Instructions on how to take your measures can be found in our ”Guide to collection”.  
The translation chart is useful if you are not used to the European scale.
For help to find the right fit, view POC ´s sizeguides.

How to try a helmet
A helmet should have a close but snug fit. Not too tight, not too loose. Remember always to try a helmet with a pair of goggles and to check that the helmet and goggles fit well together. All POC helmets and goggles are developed together for a seamless integration. When choosing the right size, you can measure the circumference of the head at the widest area of the head. This measurement corresponds to the measurement stated in the helmet size guide. For example, if your head circumference measurement is 57cm, you are most likely to for in a L size helmet (L: 57-58 cm). Remember that each head is different and a circumference measurement of 57cm is no guarantee that a helmet of size L: 57-58cm will fit perfectly depending on the shape of the head in relation to the shape of the helmet.
 
How can I cancel my order?
If you want to cancel an order, you can do this by sending an email to shop(at) pocsports.com. Please state the order number found in your order confirmation and what items you wish to cancel. If the order has already been sent to you, you can still cancel the order within 14 days after the delivery. Note that in such cases shipping costs will not be refunded. You will at your own expense ship the items back to us. Naturally, the returned items must be in perfect conditions. Instructions for how to return an item can be found in in the Customer Service area, under ”Exchanges and returns”.
Read our Terms and Condition for complete information about returns.

How do I return an item?
Instructions on how to return or exchange an item can be found at the back of your invoice. Go to the Customer Service section ”Returns and Exchanges” for more information about our rules and routines for returns.

How can I pay my order?
You can pay using Visa, MasterCard and (Klarna invoice only in Sweden).

I've lost my password, how can I get it back?
Instructions for how to find your password are available at the login page.

How do I know the item will fit?
All items have size charts which helps you find your size.
Should you not be satisfied with the fit of an item, it can be exchanged within 14 days after delivery. We will not charge extra shipping of the new item. All exchanges are subject to availability. Find further instructions of exchanges at the back of your invoice.

How will you handle my personal information?
POC will not sell or hire out any of the personal information collected at Pocsports.com. This information will be used to inform our customers about POC-related matters. Please read our Privacy Policy for complete information.

Payment & Prices
We accept card payments by Visa, MasterCard. The full amount will not be charged until your order is dispatched.

When paying with a card, you must enter your card security number (CVC). For VISA and Mastercard this is usually a 3 digit code found on the back of the card. Prices include Swedish VAT at 25 %. Shipping costs will be added to your order. For shipping charges, please view the POC shipping charge table.