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Customer Service

Credit card
We accept these credit and debits cards, Visa & MasterCard. When placing an order the full amount is reserved on your account by POC. Payment is debited from your card at time of dispatch. All transaction on POCsports.com are processed using DIBS, a third party secure online payment gateway that encrypts your card details in a secure host environment. All customers paying by card are subject to validation checks. POC makes the reservation to delay any order if we suspect a further security control is needed. For security reasons, we do not store any payment information in our database.


Klarna
Invoice (for Sweden,Finland, Germany and Holland only)
 POC offers payment against an invoice, done in cooperation with Klarna. They carry out a standard credit check when an order against an invoice is placed and you will then receive the invoice with your ordered package. Payment must be fulfilled within 14 days. In order to pay with invoice you just simply choose to pay with Klarna at checkout and fill in your personal records. You will instantly be informed if your application has been approved and we can immediately proceed processing your order. If your application is not approved you can go back to the shopping bag and choose another payment method.  If you have any questions regarding your payment against invoice, please contact Klarna. Please note that when ordering against an invoice your shipping address needs to be your registered residence.

Paypal
PayPal stores and safeguards your card and bank details, enabling you to pay online without entering your sensitive financial information every time you shop. You speed through checkout in just a few clicks, PayPal takes the payment from your card or PayPal- balance directly, and your payment details are never shared with the merchants.

Taxes and Duties
European Union
If your country is part of the European Union (EU), prices include Swedish VAT at 25 %. All countries within the European Union are shipped to on a DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the price displayed at checkout.

  • We're here to help

    Customer Service USA
    Phone: 801-365-5550, e-mail: info@pocsportsusa.com

    Customer Service EUROPE Questions regarding your order shop@pocsports.com
    Questions regarding products info@pocsports.com