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Customer Service

General Terms & Conditions
These terms regulates all users of Pocsports.com. They will be valid for all your future transactions with POC and visits to pocsports.com. POC reserve the right to revise these terms and conditions. The date of the latest update is found at the end of the Terms and Conditions. Users are responsible for keeping yourself updated with such changes.

Disclaimer
We do not guarantee that all the items available at the Pocsports.com web shop are in stock at the time of your order. In the case of incorrect stock balance affecting your order we will contact you shortly by phone or by e-mail.
POC cannot warrant that the content of Pocsports.com is at all time free of inaccuracies or typographical errors. Neither can we guarantee that all information is up-to-date.  POC may at any time change the content of the site.
Though POC´s strife to always display the correct texts, images and pricing in the site and web shop, errors can occur. If you have been charged the wrong amount when shopping from the web shop, we will give you the option of placing a new order with the correct price or canceling your order. If we are unable to get in touch with you, your order will be automatically cancelled.

Part of the services mediated through Pocsports.com are performed and concerned for by outside organizations. In situations where POC act as an agent for such services, we cannot be held responsible for any errors resulting from their activities. POC cannot be held responsible for any damaged caused from using the site or for that matter not being able to use the site.  POC cannot guarantee a problem-free uninterrupted and secure access to the web site.

Copyright Permission Notice
Copyright in the documents (including, without limitation, the trade marks of POC, logos, graphics, text, photos, designs, logos, icons, images, data and software) provided in this web site are owned by or licensed to POC and it’s affiliates.
Among the POC trademarks are POC Lab, POC Mag, POCito, POC race, WO, POCski.
POC may in the Terms and Conditions be referred to as ‘us’. You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this Copyright Permission Notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, retransmit or otherwise distribute the material to others without prior written consent from POC Sweden AB. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied. For press inquiries, please view our contact pages.

Trade Marks
Our trademarks include are POC Lab, POC Mag, POCito, POC race, WO, POCski.
(amongst others) the POC name and logo. These trade marks may be used or registered in more than one country and your use of this web site does not grant you any rights to use our trade marks.

Privacy Policy
All personal information saved at Pocsports.com will be handled with most care. The information that we store will not be sold or used for any purposes other than making sure you get the best service possible. It will solely be used for informing you about special offers and other marketing activities related to the different units of POC.
Your personal data may be disclosed to third parties only when it is necessary to fulfill the purposes described above. When registering to our webshop, you can choose not to receive information from POC.

If you wish to end your subscription to information from POC, send an email to
Shop(at)pocsports.com stating your email address and a short description of the matter.
You have the right to at any time know what information is kept about you in our systems. This information can be requested by sending an email to shop(at) pocsports.com. If the information is incomplete or incorrect, you have the right to have the information corrected or deleted. All customers paying by card are subject to validation checks.  POC makes the reservation to delay any order if we suspect a further security control is needed.

Security
POC use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. POC webshop uses the Thawte SSL Certificates to offer secure communications by encrypting all data to and from the site. When placing an order, you can immediately check the security validity by clicking the Thawte icon at checkout.

Cookies
POC uses cookies in order to improve your experience of the site. The cookie identifies your computer and allows the site to remember your personal settings. Cookies are also used for statistical purposes.
You can set your browser to notify you when a cookie is to be activated. This enables you to reject usage of this cookie or to tell your browser to erase the cookie at the end of your visit. The web shop cannot be used if you disallow cookies.

Links
Pocsports.com may contain links to other websites beyond our control. We cannot be held responsible for content or privacy policies of such sites.

Colors
We cannot guarantee that colors in the website are fully equivalent to the items’ actual colors. This depends on the color settings of your computer and monitor.

Payment & Prices
We accept card payments by Visa, Eurocard, MasterCard and American Express. The full amount will be charged on the date of the shipment (i.e. when the package is dispatched). If your country is part of the European Union (EU), prices include Swedish VAT at 25 %. Shipping costs will be added to your order. For shipping charges, please view the POC shipping charge table.

Klarna Invoice
POC offers payment against an invoice, done in cooperation with Klarna for Sweden, Finland and Germany. They carry out a standard credit check when an order against an invoice is placed and you will then recive the invoice with your ordered package. Payment must be fulfilled within 14 days. In order to pay with your ordered package. Payment must be fulfilled within 14 days. In order to pay with invoice you just simply choose to pay with Klarna at chekout and fill in your personal records. You will instantly be informed if your aplication has been approved and we can immediatly proceed processing your order.

Paypal
PayPal stores and safeguards your card and bank details, enabling you to pay online without entering your sensitive financial information every time you shop. You speed through checkout in just a few clicks, PayPal takes the payment from your card or PayPal-balance directly, and your payment details are never shared with the merchants.

Exchanges and refunds
You can return your order within 14 days upon delivery. The order must be returned to us in perfect condition accompanied by the original invoice and package. Returns will only be accepted if labels and original packaging are fully intact.  POC cannot accept returns where labels have been removed. You are responsible for the shipping of returned items back to POC. Items lost in transportation will not be compensated for. Shipping charges on returned merchandise are at the customer's expense. However, POC will not charge additional shipping on exchanges.

Refunds for returned merchandise will be made within two weeks of the return of the product, to the original purchaser’s credit card. Note that additional duties and/or taxes will not be refunded. Neither will shipping costs.

For countries within the EU, VAT will be included in the refund. All exchanges are subject to availability.
Faulty items will be exchanged to the same type of product in the same size, subject to availability. Refunds for faulty items can be made within the 14-day period following delivery. Exchanges and returns can only be made as described POC instructions, which can be found at the back of your invoice. Items cannot be exchanged or refunded at our stores.

Shipping
All orders are fulfilled at our distribution center in NL within 2 business days (subject to card clearance and stock availability, up to 7 days during sale). We operate Monday to Friday and not on public holidays.
When your order is placed we will send you a preliminary confirmation. Once your package is shipped we will send you an email with final confirmation and instructions on how to track and collect it.


Collecting International Orders
International orders are shipped with UPS. Please note that the goods cannot be left to you without a signature and that the couriers ususally operate between 08.00-18.00 (8am-6pm) business days. You can specify an alternate daytime delivery address when ordering, for example your work address (recommended).

We deliver to the following countries:
We only ship to contries within EU. Due to courier restrictions and the risk of credit card fraud we cannot deliver to PO Boxes. If you wish to send products to more than one address, please place one order for each address. You will be charged for shipping on each order.

Extra duties and charges
Please see the ‘Payment & Prices’ section in this agreement

Uncollected items
Shipping costs will not be refunded for uncollected items.

Violation of rules
POC reserves the right to seek all remedies available at law and in equity for violations of these Terms and Conditions, including the right to block access to the site.
Individuals violating the restriction of password protected areas of the site may be subject to prosecution.

Force Majeure
In case of Force Majeur, POC´s’ obligations are procrastinated. The contract between you and  POC can in such cases be partially or fully terminated by yourself or by POC. A Force Majeur is at the event of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, UFO`s, natural disasters or similar events. POCwill under such circumstances do all we can to solve the matter for our customers as soon and entirely as possible.

Governing Law
These terms of use are construed in accordance with Swedish law and you agree that the Swedish courts will have exclusive jurisdiction for any dispute under this agreement. The laws of you country may be different from the laws in Sweden and there may be additional legal requirements for you to use this website. You must comply with all applicable local and international laws and regulations regarding your use of our website.

 

All personal information saved at Pocspsorts.com will be handled with most care.
The information that we store will not be sold or used for any purposes other than making sure you get the best service possible. It will solely be used for informing you about special offers and other marketing activities related to the different units of POC. Your personal data may be disclosed to third parties only when it is necessary to fulfill the purposes described above. When registering to our webshop, you can choose not to receive information from POC. If you wish to end your subscription to information from POC, send an email to shop(at)pocsports.com stating your email address and a short description of the matter.



You have the right to at any time know what information is kept about you in our systems. This information can be requested by sending an email to shop(at)pocsports.com. If the information is incomplete or incorrect, you have the right to have the information corrected or deleted.
All customers paying by card are subject to validation checks.  POC make the reservation to delay any order if we suspect a further security control is needed.
 


 

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    Customer Service USA
    Phone: 801-365-5550, e-mail: info@pocsportsusa.com

    Customer Service EUROPE Questions regarding your order shop@pocsports.com
    Questions regarding products info@pocsports.com