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Customer Service

Our customer service team will assist you with order inquires, delivery questions, returns and exchanges. 

Customer Service Europe

Contact us via email at or call us on +43 662 890090

Hours: 8.30am-5pm CET Monday-Thursday / 8.30am-3pm CET Friday

Monday is our busiest day of the week. Please consider calling Tuesday - Friday to get through to an expert faster.

Customer Service Japan

Contact us via email at or call us on 00531640144

Hours: 8.30am-5pm NZST, Monday-Friday

For press-related matters, please contact Fullmarks, the authorised Japanese importer: