Customer Service

Our customer service team will assist you with order inquires, delivery questions, returns and exchanges.

1. Warranty cases please file here.
2. Return cases please file here.
3. For general inquires please fill out the contact form below.

In addition, to support the efforts of the Public Health community in tackling COVID-19, our customer service team is now working remotely. In light of this we would like to ask you to send your questions and queries to us via e-mail, instead of via telephone, as that will allow us to respond in a timely manner.

Customer Service Europe

Phone: + 43 662 89009019

Hours: 8.30am-5pm CET Monday-Friday 

Monday is our busiest day of the week. Please consider calling Tuesday - Friday to get through to an expert faster.