test Customer Service

Our customer service team will assist you with order inquires, delivery questions, returns and exchanges. In addition, to support the efforts of the Public Health community in tackling COVID-19, our customer service team is now working remotely. In light of this we would like to ask you to send your questions and queries to us via e-mail, instead of via telephone, as that will allow us to respond in a timely manner.


For general inquires related to shipping, order information, or crash replacement, fill out the form or give us a call at + 43 662 89009019



1. Please use this link to the 

2. You will receive an email confirmation from us that will include your packing slip.

3. Either print this label and attach it to your package, or simply write the RA number (return authorisation) on the outside of your package.

4. Post your package back to us. We do not cover the cost of postage. Keep proof of postage.

5. You will be refunded as soon as your return has been fully processed, which can be up to 10 days after we receive your returned goods.


→ Products bought at local retailers or e-tailers, please contact them directly when filing a warranty claim.

→ Poducts bought on pocsports.com, please fill out the warranty form below.



Customer Service Europe

Hours: 8.30am-5pm CET Monday-Friday 

Monday is our busiest day of the week. Please consider calling Tuesday - Friday to get through to an expert faster.