Terms & Conditions
We do not guarantee that all the items available at the Pocsports.com web shop are in stock at the time of your order. In the case of incorrect stock balance affecting your order we will contact you shortly by phone or by e-mail. POC cannot warrant that the content of Pocsports.com is at all time free of inaccuracies or typographical errors. Neither can we guarantee that all information is up-to-date. POC may at any time change the content of the site. Though POC strives to always display the correct texts, images and pricing in the site and web shop, errors can occur. If you have been charged the wrong amount when shopping from the web shop, we will give you the option of placing a new order with the correct price or canceling your order. If we are unable to get in touch with you, your order will be automatically cancelled.
Part of the services mediated through Pocsports.com are performed and concerned for by outside organizations. In situations where POC act as an agent for such services, we cannot be held responsible for any errors resulting from their activities. POC cannot be held responsible for any damaged caused from using the site or for that matter not being able to use the site. POC cannot guarantee a problem-free uninterrupted and secure access to the web site.
Shopping at POCSPORTS.COM
Shopping directly at Pocsports.com is a convenient service for our customers. We’re open 24/7 for you to find your favourite items. The full line from every collection will be made available as soon as they arrive at POC. When you receive your package you can try your gear in the privacy of your own home and we have a 60-day return period, if you need to send something back for a full refund. Returns are free for POC Sports Members in EU. We operate Monday to Friday 9am - 5pm (working days) and not on public holidays.
In Oceania and Japan we operate Monday to Friday 9am - 5pm (working days NZST time) and not on public holidays.
In North America we operate Monday to Friday 9am - 5pm (working days MTZ time) and not on public holidays.
WARNING: Beware of Fake POC websites. This is the official POC website and often fake ones appear on the internet. Heavily discounted pricing is often a red flag. We urge you to use good judgment and POC is not responsible if you are victimized by the fake websites. Your use of fake POC websites is at your own risk.
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Shipping costs will not be refunded for uncollected items
Copyright Permission Notice
Copyright in the documents (including, without limitation, the trade marks of POC, logos, graphics, text, photos, designs, logos, icons, images, data and software) provided in this web site are owned by or licensed to POC and it’s affiliates.
Among the POC trademarks are POC Lab, POC Mag, POCito, POC race, WO, POCski. POC may in the Terms and Conditions be referred to as ‘us’. You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-comercial use, provided this Copyright Permission Notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, retransmit or otherwise distribute the material to others without prior written consent from POC Sweden AB. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied. For press inquiries, please view our contact pages.
Our trademarks include are POC Lab, POC Mag, POCito, POC race, WO, POCski. (amongst others) the POC name and logo. These trade marks may be used or registered in more than one country and your use of this web site does not grant you any rights to use our trade marks.
Violation of Rules
POC reserves the right to seek all remedies available at law and in equity for violations of these Terms and Conditions, including the right to block access to the site. Individuals violating the restriction of password protected areas of the site may be subject to prosecution.
In case of Force Majeure, POC´s’ obligations are suspended. The contract between you and POC can in such cases be partially or fully terminated by yourself or by POC. A Force Majeure is at the event of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, UFO`s, natural disasters or similar events. POC will under such circumstances do all we can to solve the matter for our customers as soon and entirely as possible.
All transactions on pocsports.com are processed using Shopify Payments, a built-in security online payment gateway that encrypts your card details in a secure host environment. All customers paying by card are subject to validation checks. POC makes the reservation to delay any order if we suspect a further security control is needed. For security reasons, we do not store any payment information in our database.
We accept all major credit and debit cards: Visa, MasterCard, Discover & American Express. When placing an order the full amount is reserved on your account by POC. Payment is debited from your card at time of dispatch.
PAYPAL (EU, NO, CH, UK, JP only)
PayPal stores and safeguards your card and bank details, enabling you to pay online without entering your sensitive financial information every time you shop. You speed through checkout in just a few clicks, PayPal takes the payment from your card or PayPal- balance directly, and your payment details are never shared with the merchants.
Orders may also be purchased in whole or in part (depending on the amount of your gift Card) by redeeming a pre-purchased gift card. Gift cards can be redeemed against all products in POC’s online shop where redemption is available.
Gift cards are exclusively available in European POC online shops where the Euro is the official local currency and can only be purchased in Euro and in no other currency. Gift cards can therefore solely be redeemed in European POC online shops where the Euro is the official local currency, i.e. Austria, Belgium, Cyprus, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Luxembourg, Malta, the Netherlands, Portugal, Slovakia, Slovenia and Spain. For the avoidance of doubt, gift cards are not exchangeable into any currency other than Euro and may not be returned or redeemed for cash.
If your order is less than the value of the gift card, your remaining balance will stay under the same gift card code, which can be redeemed against your next order considering the validity period. If, on the other hand, your order exceeds the value of the gift card, the outstanding balance may be paid using one of the payment methods described above.
When you return products purchased using a gift card, the amount paid using the gift card will be refunded to the gift card, which is then redeemable for the next order. To the extent that the costs of the order exceeded the value of the redeemed gift card, the differential amount will be refunded as described in the REFUND section below.
POC reserves the right to cancel an order or withdraw from the contract, insofar as there is any indication of a breach of the purchase or redemption conditions for gift cards (e.g. payment of the gift card or order in a currency other than Euro; redemption of the gift card in an online store where the Euro is not the national currency). This also applies if we identify an abusive redemption of the gift cards (e.g. the gift card or the purchase process for the gift card have been manipulated).
POC Sports Membership
POC Sports Membership (also called POC Membership) is a membership program by POC Sports. Anyone can join for free by signing up on pocsports.com/wearepocsports by entering their email address. Membership benefits are listed on pocsports.com/wearepocsports and may change anytime without prior notice. Members can cancel their membership at any time by unsubscribing by following a link in one of the received membership emails.
Order Process & Confirmation
All orders are processed within two business days at POC´s warehouse in NL in Europe and in SLC in the United States. Shipping takes between 2 and 9 working days depending on where in the world you are located. We operate Monday to Friday and not on public holidays. A preliminary confirmation will be sent to you by email when your order is placed. Once your package is shipped we will send you an email with final confirmation.
Taxes and Duties
For US orders shipping to UT and CO you will see a sales tax on their order. This will reflect during checkout. Orders going to Canada are subject to taxes depending on where they're headed to, however, all duties are included in the cost of the goods.
For orders to the European Union (EU) Norway, Switzerland and the United Kingdom, prices include VAT. All countries within the European Union are shipped to on a DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the price displayed at checkout.
For orders shipped within Australia, prices include GST. For orders shipped to New Zealand, prices are inclusive of local tax and customs duties.
Items shipped directly to Japan from EU warehouse are shipped on a DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the price displayed at checkout.
Collecting International Orders
POC delivers within select countries in Europe (see list of countries below), to North America (USA and Canada), Oceania and Japan. Due to courier restrictions and the risk of credit card fraud we cannot deliver to PO Boxes. If you wish to send products to more than one address, please place one order for each address.
EU orders are shipped with UPS, DHL and DPD. North American orders are shipped with Fed Ex. Oceania orders are shipped with Australia Post and Japan orders are shipped with UPS. POC cannot offer express delivery to Oceania and Japan at this time. Please note that the goods cannot be left to you without a signature and that the couriers usually operate between 08.00-17.00 (8am-5pm) business days.
orders placed on pocsports.com/ja can only be shipped to addresses within Japan. We do not ship to PO Boxes, overseas addresses, re-shippers or package forwarding services. Orders placed with an address that does not meet our shipping policy guidelines may be cancelled."
POC DELIVERS TO THE FOLLOWING COUNTRIES WITHIN EUROPE, OCEANIA, AND EAST ASIA
Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Croatia, Denmark, Estonia, Finland, France, Germany, Greece Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania Slovakia, Slovenia, Spain, Sweden, United Kingdom
Oceania and East Asia
Shipping costs will not be refunded for uncollected items.
Standard Delivery Times
|Destination (Europe, Japan, North America and Oceania)||Service||Estimated Delivery Time|
|Belgium, Germany, Netherlands, Luxembourg||UPS Standard||1-2 working days|
|Austria, Denmark, France, Malta, Slovenia||UPS Standard||2-3 working days|
|Croatia, Cyprus, Czech Republic, Hungary, Ireland, Italy, Lithuania, Portugal, Poland, Romania, Slovakia, Spain, Switzerland||UPS Standard||3-4 working days|
|Finland, Latvia, Sweden||UPS Standard||4-5 working days|
|Bulgaria, Estonia, Greece, Norway,
5-6 working days
5-10 working days
2-9 working days
10-16 working days
1-5 working days
FedEx International Priority
2-3 working days
We offer free shipping for POC Members:
For standard delivery, we charge:
|United Kingdom||5 GBP|
|United States||12 USD|
POC SPORTS ONLINE STORE RETURN PROCESS
To return an item you must contact us within 60 days from the date of your order. POC is not responsible for any damage or loss of returned packages and we suggest that you insure the returned package(s) through the carrier and obtain and keep your tracking number until your refund has been processed. Returns must be in new condition and include all original tags product packaging. The Manufacturer’s packaging must be clear of writings or markings. Items bought at pocsports.com cannot be exchanged or refunded at our stores.
Please do not return an item without getting a Return Authorization (RMA) number. POC cannot accept returned merchandise without an RMA.
RETURN AUTHORIZATION (RMA) -
Europe: Returns need to be sent to our warehouse in the Netherlands and we do not cover cost of postage of the return or return labels. Returns from Switzerland need to be sent to our warehouse in Switzerland and returns from UK must be sent to warehouse in UK. We do not cover cost of postage of the return or return labels. Please use this link to the
Japan: Returns need to be sent to our warehouse in the Japan and we do not cover cost of postage of the return or return labels. Please use this link to the
North America: Returns need to be sent to our warehouse in US and we do not cover cost of postage of the return or return labels. Please use this link to the Return portal.
Oceania: Returns need to be sent to our warehouse in the Sydney, Australia or Christchurch, New Zealand and we do not cover cost of postage of the return or return labels. Please use this link to the Return Portal.
All returns must be in perfect condition and include all original tags (attached) as well as manufacturers packaging. POC is not responsible for any damage or loss of returned packages and we suggest that you insure the returned package through the carrier along with holding onto the tracking information.
POC North America does not accept any returns on products that were purchased with pro deal codes. Please note that POC is currently unable to issue direct exchanges, however we are happy to take product back as a return that fits within our return policy and help facilitate your purchase of the correct product.
Credit card refunds are credited back to the card used for the original purchase. Paypal refunds are credited back to the paypal account. Refunds are issued as soon as POC has fully processed the return and received the returned goods. This can take up to 10 business days.
RETURN SHIPPING METHODS
Please use the shipping method of your choice to return your package back to POC. Return shipping costs and other incidental fees are the sole responsibility of the customer.
In cases where POC has shipped an incorrect item, POC will provide a call tag. For North America, please contact POC at 801-365-5550 or firstname.lastname@example.org. For Europe, please contact POC at +43 662 89009019 or email@example.com. For Oceania, please contact firstname.lastname@example.org. For Japan, please contact Japan_cs@pocsports.com.