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Returns

We hope you are completely satisfied with your products, but if you do need to return them, you have 60 days from the day of purchase to make a return. All returns items must be as new and include all original tags and product packaging. Please note: Returns are free for POC Sports Members in EU. For non-members returns need to be sent to our warehouse in the Netherlands and we do not cover cost of postage of the return or return labels. Returns from Norway need to be sent to our warehouse in the Netherlands and we do not cover cost of postage of the return or return labels. Returns from Switzerland need to be sent to our warehouse in Switzerland and we do not cover cost of postage of the return or return labels. Returns from UK need to be sent to our warehouse in UK and we do not cover cost of postage of the return or return labels.

Returns coming from Japan need to be sent to our warehouse in Japan and we do not cover cost of postage of the return or return labels.

Return steps

1. Please use this link to the 

2. You will receive an email confirmation from us that will include your packing slip.

3. Either print this label and attach it to your package, or simply write the RA number (return authorisation) on the outside of your package.

4. Post your package back to us. Keep proof of postage.

5. You will be refunded as soon as your return has been fully processed, which can be up to 10 days after we receive your returned goods.

General Terms

Use the shipping method of your choice when returning items to us. POC is not responsible for any damage or loss of returned packages. We suggest you insure any package you return through the carrier. Keep your tracking number until your refund has been processed.

Credit card refunds will be made to the card used for the original purchase. Paypal refunds are credited to the Paypal account.

Shipping of incorrect items

If we have delivered the wrong item to you, we will provide a call tag. Please contact us before proceeding with the return.

Europe:

Email contact: info@pocsports.com
Phone: +43 662 8900 90

Japan:

Email contact: Japan_cs@pocsports.com
Phone: 00531640144