POC SPORTS ONLINE STORE RETURN POLICY
To return an item you must contact us within 30 days from the date your package arrives. POC is not responsible for any damage or loss of returned packages and we suggest that you insure the returned package(s) through the carrier and obtain and keep your tracking number until your refund has been processed. Returns must be in new condition and include all original tags product packaging. The Manufacturer’s packaging must be clear of writings or markings.
Please do not return an item without getting a Return Authorization (RA) number. POC cannot accept returned merchandise without an RA.
RETURN AUTHORIZATION (RA)
US: Please email firstname.lastname@example.org or call us at 801-365-5550 to request a Return Authorization (RA). Unfortunately, we cannot accept returned merchandise without an RA.
EU: Please email email@example.com to request a Return Authorization (RA).
POC North America does not accept any returns on products that were purchased with pro deal codes.
All returns must be in perfect condition and include all original tags (attached) as well as manufacturers packaging. POC is not responsible for any damage or loss of returned packages and we suggest that you insure the returned package through the carrier along with holding onto the tracking information.
POC North America does not accept any returns on products that were purchased with pro deal codes. Please note that POC is currently unable to issue direct exchanges.
Credit card refunds are credited back to the card used for the original purchase. Paypal refunds are credited back to the paypal account. Refunds are issued as soon as POC has fully processed the return and received the returned goods. This can take up to 10 business days.
RETURN SHIPPING METHODS
Please use the shipping method of your choice to return your package back to POC. Return shipping costs and other incidental fees are the sole responsibility of the customer.
In cases where POC has shipped an incorrect item, POC will provide a call tag. For North America, please contact POC at 801-365-5550 or firstname.lastname@example.org. For Europe, please contact POC at +43 662 89009019 or email@example.com.
Note: for Canadian orders, please provide us with your tracking number for your return so we can credit you as soon as we receive your product. Otherwise, you may experience considerable delays in receiving your credit.